Privacy Policy

At HotShells WSP, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By using our services, you agree to the terms outlined here.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details when you register or purchase services.

• Account Information: Login credentials, domain registration details, and support tickets.

• Technical Information: IP address, browser type, device information, and usage data (via cookies or analytics tools).

• Payment Information: Processed securely by third-party payment providers; we do not store full card details.

2. How We Use Your Information

We use collected information to:

• Provide, manage, and deliver our hosting, radio streaming, and domain services.

• Process payments and invoices.

• Communicate with you about your account, support, or service updates.

• Improve our website performance, security, and user experience.

• Comply with legal and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies to:

• Keep your session active and secure within WHMCS.

• Understand site usage through analytics.

• Enhance your browsing experience with preferences and settings.

For details, please see our Cookie Statement.

4. Sharing of Information

We do not sell your personal data. However, we may share limited data with:

• Domain Registrars & ICANN: For domain registration compliance.

• Payment Processors: To securely handle billing transactions.

• Service Providers: For website hosting, support, or analytics.

• Legal Authorities: When required by law, regulation, or court order.

5. Data Security

We implement technical and organizational measures to protect your personal information. While we work to safeguard your data, no system can guarantee 100% security.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location (e.g., GDPR in the EU), you may have rights to:

• Access the data we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your data (where legally allowed).

• Restrict or object to certain processing.

• Request a copy of your data in a portable format.

To exercise your rights, please contact us at the details below.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

HotShells WSP
Email: support@hotshells.net
Website: https://www.hotshells.net